Frequently Asked Questions
📦 Orders
How do I place an order?
How do I place an order?
Simply browse our store, add items to your basket, and proceed to checkout. You'll receive an order confirmation email once your purchase is complete.
How do I know my order has been confirmed?
How do I know my order has been confirmed?
You'll receive a confirmation email immediately after placing your order. Please check your spam folder if you don't see it within a few minutes.
Can I cancel or change my order?
Can I cancel or change my order?
Orders can only be cancelled or amended before they are dispatched. Please contact us immediately at orders@allmartbristol.com with your order number and we'll do our best to help.
I received the wrong item.
I received the wrong item.
We're sorry about that! Please contact us at orders@allmartbristol.com with your order number and a photo of the item received, and we'll resolve it promptly.
🚚 Shipping & Delivery
Where do you ship to?
Where do you ship to?
We ship worldwide to most countries and regions. Free shipping is available on UK orders over £20 and international orders over £50.
Shipping Policy
Last updated: 1 May 2026
Where We Ship
We ship worldwide to most countries and regions.
Free Shipping
- UK orders: Free standard shipping on orders over £20
- International orders: Free shipping on orders over £50
Estimated Delivery Times
- United Kingdom: 1–14 business days
- Europe: 7–21 business days
- Rest of the World: 7–30 business days
These are estimates only; actual delivery times may vary depending on the supplier and destination.
Carriers
We fulfil orders through AutoDS, Avasam, CJdropshipping, DSers, and AliExpress. Carriers may include Royal Mail, DHL, DPD, YunExpress, and others depending on your location and order.
Tracked & Express Shipping
Tracked and express shipping options may be available depending on the supplier and your location. Available options will be displayed at checkout.
Order Processing
Orders are typically processed within 1–3 business days before dispatch. You will receive a confirmation email when your order is placed and a further notification once it has been dispatched.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the customer's responsibility and are not included in product prices or shipping costs.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at orders@allmartbristol.com and we will investigate on your behalf.
How long does delivery take?
How long does delivery take?
UK orders typically arrive within 1–14 business days. Europe takes 7–21 business days, and the rest of the world 7–30 business days. These are estimates and may vary by supplier and location.
Shipping Policy
Last updated: 1 May 2026
Where We Ship
We ship worldwide to most countries and regions.
Free Shipping
- UK orders: Free standard shipping on orders over £20
- International orders: Free shipping on orders over £50
Estimated Delivery Times
- United Kingdom: 1–14 business days
- Europe: 7–21 business days
- Rest of the World: 7–30 business days
These are estimates only; actual delivery times may vary depending on the supplier and destination.
Carriers
We fulfil orders through AutoDS, Avasam, CJdropshipping, DSers, and AliExpress. Carriers may include Royal Mail, DHL, DPD, YunExpress, and others depending on your location and order.
Tracked & Express Shipping
Tracked and express shipping options may be available depending on the supplier and your location. Available options will be displayed at checkout.
Order Processing
Orders are typically processed within 1–3 business days before dispatch. You will receive a confirmation email when your order is placed and a further notification once it has been dispatched.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the customer's responsibility and are not included in product prices or shipping costs.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at orders@allmartbristol.com and we will investigate on your behalf.
How do I track my order?
How do I track my order?
You'll receive a confirmation email when your order is placed, and a further notification once it's dispatched. If your order hasn't arrived within the estimated window, contact us at orders@allmartbristol.com.
Why is my order coming from overseas?
Why is my order coming from overseas?
We work with global suppliers to bring you the best prices and product range. Some items ship directly from international warehouses, which is why delivery times may vary.
Why have I received only part of my order?
Why have I received only part of my order?
If your order contains items from different suppliers, they may arrive in separate parcels at different times. There's no need to worry — the rest is on its way!
My order says delivered but I haven't received it.
My order says delivered but I haven't received it.
Please check with neighbours and your local delivery office first. If you still can't locate your parcel, contact us at orders@allmartbristol.com within 5 days of the delivery notification.
Will I be charged customs fees?
Will I be charged customs fees?
International orders may be subject to customs fees, import duties, or taxes upon arrival. These charges are the customer's responsibility and are not included in the product price or shipping cost.
Will I be charged customs or import duties?
Will I be charged customs or import duties?
International orders may be subject to customs fees, import duties, or taxes. These are the customer's responsibility and are not included in product prices or shipping costs.
Shipping Policy
Last updated: 1 May 2026
Where We Ship
We ship worldwide to most countries and regions.
Free Shipping
- UK orders: Free standard shipping on orders over £20
- International orders: Free shipping on orders over £50
Estimated Delivery Times
- United Kingdom: 1–14 business days
- Europe: 7–21 business days
- Rest of the World: 7–30 business days
These are estimates only; actual delivery times may vary depending on the supplier and destination.
Carriers
We fulfil orders through AutoDS, Avasam, CJdropshipping, DSers, and AliExpress. Carriers may include Royal Mail, DHL, DPD, YunExpress, and others depending on your location and order.
Tracked & Express Shipping
Tracked and express shipping options may be available depending on the supplier and your location. Available options will be displayed at checkout.
Order Processing
Orders are typically processed within 1–3 business days before dispatch. You will receive a confirmation email when your order is placed and a further notification once it has been dispatched.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the customer's responsibility and are not included in product prices or shipping costs.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at orders@allmartbristol.com and we will investigate on your behalf.
↩️ Returns & Refunds
What is your returns policy?
What is your returns policy?
You have 30 days from receiving your item to request a return. Items must be unused, with tags, and in original packaging. Please contact us before sending anything back, as return addresses vary by supplier.
Refund & Returns Policy
Last updated: 1 May 2026
30-Day Return Policy
You have 30 days after receiving your item to request a return. Items must be in the same condition as received — unworn/unused, with tags, and in original packaging. A receipt or proof of purchase is required.
Important — Dropshipping Returns
We work with global suppliers (AutoDS, Avasam, CJdropshipping, DSers, AliExpress, Zopi Dropshipping). Return addresses vary by order and supplier. Please contact us before sending any item back.
How to Start a Return
Email orders@allmartbristol.com with your order number and reason for return. Items sent back without prior authorisation will not be accepted.
Damages and Issues
Please inspect your order upon receipt. Contact us immediately at orders@allmartbristol.com if your item is defective, damaged, or incorrect.
Non-Returnable Items
The following items cannot be returned: perishable goods, custom or personalised products, personal care and hygiene items, hazardous materials, sale items, and gift cards.
Exchanges
Return your item and make a separate purchase for the new item once your return has been accepted.
EU 14-Day Cooling Off Period
EU customers may cancel or return within 14 days for any reason. Items must be in original condition with tags and packaging, accompanied by proof of purchase.
Refunds
Once your return is received and inspected, we will notify you of approval. Approved refunds are processed to your original payment method within 10 business days. If you have not received your refund after 15 business days from approval, please contact orders@allmartbristol.com.
How do I start a return?
How do I start a return?
Email orders@allmartbristol.com with your order number and reason for return. Do not send items back without prior authorisation — they will not be accepted.
Refund & Returns Policy
Last updated: 1 May 2026
30-Day Return Policy
You have 30 days after receiving your item to request a return. Items must be in the same condition as received — unworn/unused, with tags, and in original packaging. A receipt or proof of purchase is required.
Important — Dropshipping Returns
We work with global suppliers (AutoDS, Avasam, CJdropshipping, DSers, AliExpress, Zopi Dropshipping). Return addresses vary by order and supplier. Please contact us before sending any item back.
How to Start a Return
Email orders@allmartbristol.com with your order number and reason for return. Items sent back without prior authorisation will not be accepted.
Damages and Issues
Please inspect your order upon receipt. Contact us immediately at orders@allmartbristol.com if your item is defective, damaged, or incorrect.
Non-Returnable Items
The following items cannot be returned: perishable goods, custom or personalised products, personal care and hygiene items, hazardous materials, sale items, and gift cards.
Exchanges
Return your item and make a separate purchase for the new item once your return has been accepted.
EU 14-Day Cooling Off Period
EU customers may cancel or return within 14 days for any reason. Items must be in original condition with tags and packaging, accompanied by proof of purchase.
Refunds
Once your return is received and inspected, we will notify you of approval. Approved refunds are processed to your original payment method within 10 business days. If you have not received your refund after 15 business days from approval, please contact orders@allmartbristol.com.
Are there items I cannot return?
Are there items I cannot return?
Yes — perishable goods, custom/personalised products, personal care or hygiene items, hazardous materials, sale items, and gift cards are non-returnable.
Refund & Returns Policy
Last updated: 1 May 2026
30-Day Return Policy
You have 30 days after receiving your item to request a return. Items must be in the same condition as received — unworn/unused, with tags, and in original packaging. A receipt or proof of purchase is required.
Important — Dropshipping Returns
We work with global suppliers (AutoDS, Avasam, CJdropshipping, DSers, AliExpress, Zopi Dropshipping). Return addresses vary by order and supplier. Please contact us before sending any item back.
How to Start a Return
Email orders@allmartbristol.com with your order number and reason for return. Items sent back without prior authorisation will not be accepted.
Damages and Issues
Please inspect your order upon receipt. Contact us immediately at orders@allmartbristol.com if your item is defective, damaged, or incorrect.
Non-Returnable Items
The following items cannot be returned: perishable goods, custom or personalised products, personal care and hygiene items, hazardous materials, sale items, and gift cards.
Exchanges
Return your item and make a separate purchase for the new item once your return has been accepted.
EU 14-Day Cooling Off Period
EU customers may cancel or return within 14 days for any reason. Items must be in original condition with tags and packaging, accompanied by proof of purchase.
Refunds
Once your return is received and inspected, we will notify you of approval. Approved refunds are processed to your original payment method within 10 business days. If you have not received your refund after 15 business days from approval, please contact orders@allmartbristol.com.
When will I receive my refund?
When will I receive my refund?
Once your return is received and inspected, we'll notify you of approval. Approved refunds are processed to your original payment method within 10 business days. If you haven't received it after 15 business days, contact orders@allmartbristol.com.
Refund & Returns Policy
Last updated: 1 May 2026
30-Day Return Policy
You have 30 days after receiving your item to request a return. Items must be in the same condition as received — unworn/unused, with tags, and in original packaging. A receipt or proof of purchase is required.
Important — Dropshipping Returns
We work with global suppliers (AutoDS, Avasam, CJdropshipping, DSers, AliExpress, Zopi Dropshipping). Return addresses vary by order and supplier. Please contact us before sending any item back.
How to Start a Return
Email orders@allmartbristol.com with your order number and reason for return. Items sent back without prior authorisation will not be accepted.
Damages and Issues
Please inspect your order upon receipt. Contact us immediately at orders@allmartbristol.com if your item is defective, damaged, or incorrect.
Non-Returnable Items
The following items cannot be returned: perishable goods, custom or personalised products, personal care and hygiene items, hazardous materials, sale items, and gift cards.
Exchanges
Return your item and make a separate purchase for the new item once your return has been accepted.
EU 14-Day Cooling Off Period
EU customers may cancel or return within 14 days for any reason. Items must be in original condition with tags and packaging, accompanied by proof of purchase.
Refunds
Once your return is received and inspected, we will notify you of approval. Approved refunds are processed to your original payment method within 10 business days. If you have not received your refund after 15 business days from approval, please contact orders@allmartbristol.com.
💳 Payments & Security
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Shop Pay, and Apple Pay.
Is my payment information secure?
Is my payment information secure?
Absolutely. All transactions are encrypted and processed through secure, PCI-compliant payment gateways.
Is your website secure?
Is your website secure?
Yes. Our site uses SSL encryption and all payments are processed through Shopify's PCI-compliant, secure payment gateway.
🛍️ Products
Are your products genuine?
Are your products genuine?
Yes, all products are sourced from verified suppliers and meet quality standards.
The product looks different from the photo.
The product looks different from the photo.
Colours may vary slightly due to screen display settings. If your item is significantly different from what was shown, please contact us at orders@allmartbristol.com.
🔒 Privacy & Legal
How is my personal data used?
How is my personal data used?
We collect and use your data to process orders, communicate with you, prevent fraud, and improve our services. We do not sell your data to third parties. You have full rights under UK GDPR.
Privacy Policy
Last updated: 1 May 2026
1. Who We Are
All Mart Bristol Ltd (private limited company, Company No. 17166816), Flat 296 Wick Road, Bristol, BS4 4HU, UK. We operate the online store at allmartltd.com. Contact: allmartltd10@gmail.com or +44 7880 227 361.
2. Legal Basis
We process your data under UK GDPR on the basis of: performance of a contract, compliance with legal obligations, legitimate interests (fraud prevention, improving services), and consent (marketing).
3. Personal Information We Collect
- Contact details (name, email, phone, billing/delivery address)
- Financial information (payment details via Shopify Payments)
- Transaction information (order history, products purchased, returns)
- Device and usage information (IP address, browser type, pages visited via cookies)
- Communications (messages via email or contact forms)
4. How We Collect Your Data
Directly from you when placing orders, creating accounts, or contacting us, and automatically through the website via cookies and analytics.
5. How We Use Your Data
- Process and fulfil orders
- Communicate about orders and enquiries
- Improve our website and services
- Prevent fraud and ensure security
- Comply with legal obligations
- Send marketing communications (with your consent)
6. Sharing Your Data
We share data with fulfilment partners including AutoDS, Avasam, CJdropshipping, DSers/AliExpress, and Zopi Dropshipping, as well as Shopify Inc., payment processors, and courier/logistics providers. We do not sell your personal data to third parties.
7. International Data Transfers
Some suppliers are based outside the UK/EEA (including China and the US). Appropriate safeguards, including Standard Contractual Clauses, are in place in accordance with UK GDPR.
8. Data Retention
We retain your data for as long as necessary for the stated purposes, including legal, accounting, and dispute resolution requirements. Order data is typically retained for 7 years in line with UK tax and accounting obligations.
9. Your Rights (UK GDPR)
You have the right to access, rectify, erase, restrict processing of, and port your data, as well as the right to object to processing. To exercise your rights, contact us at allmartltd10@gmail.com.
10. Cookies
Our website uses cookies to improve your browsing experience and for analytics. You can manage cookies through your browser settings.
11. Children's Data
Our services are not directed at children under 13. We do not knowingly collect data from children.
12. Security
We take reasonable technical and organisational measures to protect your data. However, no method of internet transmission is completely secure.
13. Complaints
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We encourage you to contact us first at allmartltd10@gmail.com.
14. Changes to This Policy
We may update this policy from time to time. The updated date will always be posted at the top of this page.
What are your terms of purchase?
What are your terms of purchase?
By placing an order, you agree to our Terms of Service. Products are for personal/household use only. Prices are subject to change, and your statutory rights under UK law are always protected.
Terms of Service
Last updated: 1 May 2026
Welcome to All Mart Bristol Ltd. By using our website and services, you agree to these Terms of Service and our Privacy Policy.
1. Access and Account
You must be of the age of majority to use our services. You are responsible for providing accurate information and maintaining the security of your account. You may not transfer, sell, or licence your account to another party.
2. Our Products
We make every effort to accurately represent our products. Colours and appearance may differ slightly from your screen. All product descriptions are subject to change, and we reserve the right to discontinue any product.
3. Orders
Placing an order constitutes an offer to purchase. All Mart Bristol Ltd reserves the right to accept or decline any order. An order is not accepted until confirmed and payment has been processed. Purchases are for personal and household use only — not for commercial resale or export.
4. Prices and Billing
Prices are subject to change. The price charged is that in effect at the time of your order. Taxes, shipping, and customs charges are not included unless explicitly stated.
5. Shipping and Delivery
We are not liable for shipping or delivery delays. Delivery times are estimates only. As we operate a dropshipping model, the risk of loss passes to the customer once the item is transferred to the supplier or carrier.
6. Consumer Rights (UK)
Nothing in these Terms affects your statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. UK consumers have a 14-day right to cancel.
7. Intellectual Property
All content on this website is owned by All Mart Bristol Ltd and is for personal, non-commercial use only. All trademarks are protected.
8. Third-Party Links
We are not responsible for the content of any third-party websites linked from our store.
9. Privacy Policy
Your use of our services is also governed by our Privacy Policy. Information may be transmitted to Shopify and our fulfilment partners.
10. Prohibited Uses
You may not use our services for any unlawful, malicious, or prohibited purpose. We reserve the right to suspend or terminate your account for violations.
11. Disclaimer of Warranties
Our services and products are provided “as is” and “as available”. We do not guarantee uninterrupted, timely, secure, or error-free use.
12. Limitation of Liability
We are not liable for indirect, incidental, punitive, special, or consequential damages. Our total liability shall not exceed the amount paid for the relevant order.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of any changes.
15. Contact
All Mart Bristol Ltd, Flat 296 Wick Road, Bristol, BS4 4HU, United Kingdom.
Email: orders@allmartbristol.com
Phone: +44 7880 227 361
Company No. 17166816
📞 Contact & Support
How do I contact you?
How do I contact you?
📧 Orders: orders@allmartbristol.com 📞 Phone: +44 7880 227 361 🏠 Address: Flat 296 Wick Road, Brislington, Bristol, BS4 4HU.